Unlike Cathay Pacific, United Airlines did not promise corrective action, aimed to merely placate and did not properly address the trigger for public displeasure.
Two airlines, two apologies: why Cathay’s worked but United’s failed
RELATED ARTICLES
Xi Jinping visit highlights PLA Rocket Force’s key role in Taiwan strategy
Apparent successor of slain Hezbollah leader ‘eliminated’, Israel confirms
Russia is behind viral disinformation targeting Walz, U.S. intelligence official says
